Frequently Asked Questions Wholesale
How to start doing business with us?
- In order to make a purchase, you must be registered in our system. We invite you to sign up here: https://cata1og.com/pages/create-new-account
- Create an account and follow the instructions.
- Wait for the verification email; it will take up to 12 hours.
- Once you are verified, you will be able to see our products.
- Find the right size and check stock availability for each size and color. We offer online chat with our customer service agents for your convenience.
- Add the selected products to your shopping cart.
- Register your shipping and billing address, and fill the personal information sheet.
- Choose your payment method.
- Verify your shopping cart products, quantity, size, and color (apply in some products) before placing the order.
- After the order is complete, click on the button BUY!
- Wait for the confirmation email of your payment to process your shipment.
What payment methods do we accept?
- Cash on delivery (COD)
- American Express
- Credit Card WTC
- Wire Transfer
- Bank Deposits
What Is the Minimum Order Amount (MOA) to do business with us?
To make the first order through our website, the minimum order amount is $1000 USD
Do we offer any discount on our products?
Yes. Once you create an account and our Account Manager approves it, you will get between 40% - 50% off your purchase.
How is the Shipment? How long do you have to wait to receive your order?
We do the shipment after the payment of your order is verified; we have priority shipping for US territory. For every order, please allow between 2-4 business days to be delivered. (The package can be delivered in the mailbox, if this turns out to be your case, please be aware of your package's arrival).
We ship worldwide from Miami – Florida in the USA. For national shipments, you will not have to deal with any extra customs office, freight, requirements, auditing, and origin certificate.
All the orders that are placed before 12:30 pm (Eastern time) will be shipped the same day. We use UPS. But, USPS can be considered.
For orders under $300 for the east coast, the shipment cost is $12 USD. For the east coast, orders over $300 will be shipped for free.
For orders under $500 for the west coast, the shipment cost is $15 USD. For the west coast, orders over $500 will be shipped for free.