Privacy Policy

Last Updated: November 2024

At Lowla, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website, purchase our products, or interact with us. By using our services, you agree to the terms of this policy.

1. Information We Collect

a) Personal Information You Provide
When you interact with us, we may collect the following information:

• Contact Information: Your name, email address, phone number, and postal address.

• Payment Information: Credit or debit card details, billing address, and transaction details.

• Account Information: Username and password when you create an account.

• Order Information: Details about the products you purchase and delivery information.

• Other Information: Any other personal information you provide when contacting customer service or participating in promotions.

b) Information Automatically Collected
When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages you view, time spent on the site, and links clicked.
• Cookies: We use cookies to improve your browsing experience and personalize content.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing Orders: Fulfilling your purchases, managing shipping, and processing returns.
• Customer Support: Responding to your inquiries and providing assistance.
• Marketing: Sending you promotional materials, offers, and updates about our products (only with your consent).
• Improving Our Services: Analyzing your interactions with our website to enhance the user experience.
• Legal Compliance: Ensuring we comply with applicable laws and protect against fraud.

3. Sharing Your Information

We may share your personal information with trusted third parties, such as:

• Service Providers: Companies that assist us with payment processing, order fulfillment, and website hosting.
• Advertising Partners: For targeted advertising purposes, we may share de-identified data with marketing and advertising partners.
• Legal Disclosures: We may disclose information in response to legal requests or to protect our rights.

We do not sell your personal information to third parties.

4. Your Choices

a) Marketing Communications
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email. You may also adjust your communication preferences in your account settings.

b) Cookies
You can manage cookies through your browser settings. Blocking cookies may impact your ability to use some features of our website.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, we retain order and transaction information for seven years.

6. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to any inaccurate data.
• Deletion: Request the deletion of your data in certain circumstances.
• Opt-Out: Opt-out of certain data collection practices, including targeted advertising.

8. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:
Email: info@lowla.us
Call us: +1 (855) 745-0011