Processing Time:

At Lowla, we strive to ensure a smooth and prompt shipping experience. Please allow 1-2 business days for order processing. Most orders are processed and shipped within the same day they are placed, excluding weekends and holidays.

Shipping Methods and Costs

• Expedited Shipping: generally takes 1-2 business days.

Free Shipping

Enjoy free standard shipping on all U.S. orders over $75. For orders under $75, a flat shipping fee of $12.00 will be applied.

Shipment Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your package’s journey using the tracking link provided in the email. Please note that it may take up to 48 hours for tracking information to update after your package has been shipped.

Changing Your Shipping Address

Please ensure that your shipping address is correct before submitting your order. Unfortunately, we are unable to change the shipping address once an order has been placed.

Lost or Stolen Packages

If your package is lost or stolen, please contact Lowla's Customer Service within 5 days of the delivery date. We will assist you in locating your package and resolving any issues.

International Shipping

We are pleased to offer international shipping to many destinations. Shipping fees and delivery times vary based on your location. To ensure accurate rates, we ask that you contact us prior to placing your order so we can provide the exact cost of shipping to your destination. Please note, customs fees, duties, and any additional charges may apply depending on your country’s regulations. These fees are not included in your order total and are the responsibility of the customer.

Returns

For more information on returns, please visit our Returns Policy.

Contact Us

For any inquiries related to shipping, or any other aspect of our policy, please reach out to our customer service team. We are here to help!

Email us at: info@lowla.us

Call us at: +1 855 745 0011

Chat with us: Use the chat on the bottom right for quick support.

We appreciate your business and aim to provide the best service possible.  Thank you for shopping with Lowla!!