Frequently Asked Questions

We offer both standard and expedited shipping options. Expedited Shipping usually takes 1–2 business days. Free Standard Shipping is available on all U.S. orders over $75. Orders under $75 have a flat $12 shipping fee.

Simply browse our website, add your favorite items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete, followed by a shipping confirmation once it’s on its way.

We accept all major credit and debit cards: Visa, MasterCard, American Express, Discover, Elo, and UnionPay, as well as Shop Pay, which lets you pay in full or in installments. All transactions are secure and encrypted for your safety.

Yes, we offer international shipping to many destinations. Shipping fees and delivery times vary depending on your location. Please contact us before placing your order to get the exact cost of shipping to your country. Customs duties or import taxes may apply and are the responsibility of the customer.

Yes, shopping at Lowla is completely safe. Our website uses secure SSL encryption to protect your personal and payment information at every step. All transactions are processed through trusted providers like Shop Pay, Visa, MasterCard, and American Express, ensuring that your data remains private and protected.

You are responsible for the cost of shipping your return back to us. Please make sure items are securely packaged until they reach our warehouse. Original shipping costs are non-refundable.

You have 30 days from the date you receive your order to request a return. Items must be in their original condition: unworn, unwashed, and with all tags and hygiene liners attached. Once your package arrives at our warehouse, please allow up to 10 business days for your return to be processed. Refunds are issued to your original payment method and may take 7–10 business days to appear, depending on your bank. If you received a damaged or incorrect item, contact our customer service team within 7 days of delivery for a full refund or replacement.

To make a purchase, you’ll first need to create an account in our system. Simply sign up and follow the instructions provided. Once you’ve registered, please wait for the verification email, which can take up to 12 hours. After your account is verified, you’ll be able to access our full product catalog. Browse the available styles, find your size, and check stock availability. If you need assistance, our customer service team is available through the online chat. When you’re ready, add your selected products to the shopping cart, enter your shipping and billing information, and choose your preferred payment method. Before placing your order, make sure to review all the details, including size, quantity, and color, to ensure everything is correct. Once your payment is confirmed, you’ll receive a confirmation email and we’ll begin processing your shipment.

Cash on delivery (COD), Visa, MasterCard, American Express, Credit Card WTC, PayPal, Wire Transfer, Bank Deposits.

To make the first order through our website, the minimum order amount is $1000 USD.

Yes. Once you create an account and our Account Manager approves it, you will get between 40% and 50% off your purchase.

After your payment has been verified, the shipping process will begin. We offer priority shipping within the United States, and most orders are delivered within 2 to 4 business days. Please note that some packages may be delivered directly to your mailbox, so keep an eye out for your delivery. We ship worldwide from Miami, Florida. For domestic U.S. orders, there are no additional customs fees, freight requirements, or certificates of origin needed. All orders placed before 12:30 p.m. (Eastern Time) are shipped the same day. We primarily use UPS for deliveries, although USPS may also be used when necessary. For the east coast, orders under $300 have a shipping cost of $15 USD, while orders over $300 ship for free. For the west coast, orders under $500 have a shipping cost of $18 USD, and orders over $500 ship for free.

Faire is an online wholesale marketplace that connects brands with retailers. Through Faire, stores can order Lowla Jeans at wholesale prices with convenient payment options and shipping benefits.

Only verified retailers and boutiques with an active Faire account can purchase from us through the Faire platform.

Yes! Retailers can also contact us directly through our wholesale form or email to discuss bulk orders outside Faire.

Prices may vary depending on Faire’s fees, promotions, or shipping programs. We strive to keep our wholesale pricing consistent across channels.

Orders are usually processed within 2–4 business days. Shipping times depend on your location and carrier availability.

Faire handles returns according to their platform policies. You can check their return terms directly in your Faire account.